Cancellation Policy

You can cancel your order any time before it is dispatched, for a full refund. Because every piece is handmade and packed with care, orders move to dispatch quickly, so please request a cancellation as soon as possible.

When you can cancel

Before dispatch: full cancellation and full refund, no fee.
Fastest window: within 24 hours of placing the order, cancellation is almost always possible.
After 24 hours but before dispatch: still cancellable as long as the order has not been packed and handed to the carrier. We confirm the status when you contact us.
After dispatch: the order can no longer be cancelled; it becomes a return under our Refund Policy once it arrives.

Personalised and made-to-order items

Personalised or made-to-order pieces (for example, personalised name rakhis and engraved items) enter production immediately. Once an artisan has begun the work, these items cannot be cancelled or refunded. We will tell you if your item falls in this category.

How to request a cancellation

Email team@houseoftaraasha.com or use our Contact page with your order number and the word Cancel, telling us whether to cancel the whole order or specific items. We confirm every request within 24 hours.

Partial cancellation

If your order has several items and only some have shipped, you may cancel the unshipped items. Shipped items follow the Refund Policy.

Your refund

Full pre-dispatch cancellations are refunded in full to your original payment method, including any shipping charged.
Refunds are issued within 5 to 10 business days of confirmation; when it appears depends on your bank.
Refunds are made in the original order currency; we are not responsible for exchange-rate differences your bank may apply.

Cancellations we may make

We may cancel an order with a full refund if an item is unexpectedly out of stock, we cannot verify payment, or we cannot ship to your region. We will always email you first.